Shipping Policy
About the Shipping What is “About the Shipping”? The "Shipping Information" section covers
topics related to the actual delivery of your order. In the articles within this section, you will be
able to find the answers to your questions. If you have already searched the FAQ section and
haven't found the answer you're looking for, you are welcome to contact our dedicated
Customer Support Team. You can Contact Us or send an email to us (email response time may
take up to 3 business days), and one of our team members will be there at your service to assist
you.
How long will it take to receive my orders?
Standard International Shipping: Your order will be shipped to your doorstep in approx. 4-15
Days. There are no hidden charges. If the package is not been delivered within this specified
time, feel free to contact our customer support team for an update. (Note: The shipping time
does not include the dispatch time which is generally 1-3 business days.)
How to track my orders?
Once your order shipped out, we will send you a shipping confirmation email that includes your
tracking number and tracking link which help you track your package. Alternatively you also can
find the tracking number and tracking link under 'My Orders' section. Or simply track your order
here. Once the shipping company provides the tracking number, we will send it to you as soon
as possible.
Are there any additional fees involved in international shipping?
At Reuvera, Products shipped from overseas. In some cases, shipment may be subject to
import taxes, customs duties, and fees, which are levied once a shipment reaches the
recipient's country. Additional charges for customs clearance must be fulfilled by the recipient.
Unfortunately, Reuvera has no control over these charges, nor can Reuvera estimate
what the additional charges may be as customs policies vary widely from country to country. For
more information Please contact your local customs office. When customs clearance
procedures are required, it may cause delays beyond our scheduled delivery period. Due to
customs regulatory policies, we never list purchased items as a gift or undervalue the product
price
topics related to the actual delivery of your order. In the articles within this section, you will be
able to find the answers to your questions. If you have already searched the FAQ section and
haven't found the answer you're looking for, you are welcome to contact our dedicated
Customer Support Team. You can Contact Us or send an email to us (email response time may
take up to 3 business days), and one of our team members will be there at your service to assist
you.
How long will it take to receive my orders?
Standard International Shipping: Your order will be shipped to your doorstep in approx. 4-15
Days. There are no hidden charges. If the package is not been delivered within this specified
time, feel free to contact our customer support team for an update. (Note: The shipping time
does not include the dispatch time which is generally 1-3 business days.)
How to track my orders?
Once your order shipped out, we will send you a shipping confirmation email that includes your
tracking number and tracking link which help you track your package. Alternatively you also can
find the tracking number and tracking link under 'My Orders' section. Or simply track your order
here. Once the shipping company provides the tracking number, we will send it to you as soon
as possible.
Are there any additional fees involved in international shipping?
At Reuvera, Products shipped from overseas. In some cases, shipment may be subject to
import taxes, customs duties, and fees, which are levied once a shipment reaches the
recipient's country. Additional charges for customs clearance must be fulfilled by the recipient.
Unfortunately, Reuvera has no control over these charges, nor can Reuvera estimate
what the additional charges may be as customs policies vary widely from country to country. For
more information Please contact your local customs office. When customs clearance
procedures are required, it may cause delays beyond our scheduled delivery period. Due to
customs regulatory policies, we never list purchased items as a gift or undervalue the product
price
